Privacy Policy

Who we are

We are Hocus Pocus Play Limited, company number 11198656. Our address is Hocus Pocus Play, Whelford Road, GL7 4DT and our telephone number is 01285 711606. This Privacy Policy describes the processing for which Hocus Pocus Play, (”we”, ”our” or ”us”) is the data controller and applies to the processing of your personal data in connection with the member register. The below describes what personal data we process and for what purposes, and also the choices you have.

Privacy policy for contact forms

Personal data processed by us

In order to respond to enquiries made using our online contact form we will process the information submitted via the form, including your name, email address and enquiry. This information will not be used for marketing or other purposes unless we have obtained your consent during subsequent communications.

Privacy policy for member register

Personal data process by us

We process personal data that we obtain with your consent through your application to join the member register and through your ongoing relationship with us. This will include your name, e-mail address and information about your purchases from us.

How we use the personal data

We always process personal data in accordance with applicable law, and we have implemented appropriate security measures to protect your personal data from misuse, unauthorised access or disclosure, loss, alteration or destruction. We process your personal data to provide you with information about our products, services, news, events, promotions and other activities that may be of interest to you and to develop and improve our products and services. In addition, we may process personal data to fulfil our legal obligations under law. We may share your personal data with our service providers (e.g. those storing your personal data or sending out emails on our behalf) in connection with the above purposes. This will be done confidentially and only to the extent permitted by applicable laws. Some of these providers may be located outside of the EEA including the US. Some of these countries may not have equivalent data protection laws to that which applies in your country. However, when we transfer your data, we will keep it secure and ensure that appropriate safeguards are in place to ensure there is adequate protection. We will keep your data until you decide to leave the member register. If we sell all or part of our business, or make a sale or transfer of assets, including a sale in bankruptcy or are otherwise involved in a merger or business transfer, we may transfer your personal data to a third party as part of that transaction.

Your consent and choices

By joining our member register you agree that we may contact you by email with respect to our products, services, news, events, promotions and other activities that may be of interest to you. You also agree that we may use the information you provide in connection with the member register to develop and improve our products and services and to serve as a basis for market and customer analysis to send you tailored and personalised communications.

Once you join, you will be sent a one off email asking you to confirm your membership. If you do not respond, your membership will not be confirmed and we will not process your personal data as set out in this Policy. Once you have joined the member register, you may at any time choose to withdraw your consent to receiving marketing material from us and terminate your membership in the member register by contacting us at Hocus Pocus Play, or following the unsubscribe link in any email communication.

If you wish to access your personal data, you should contact Hocus Pocus Play, and give sufficient information to enable you and your data to be identified. You may also have the right to ask us to rectify, block, complete, erase, restrict and object to the processing of data which relates to you and to request an explanation about the processing by contacting Hocus Pocus Play. In the EEA, you may also make a complaint to the relevant supervisory body or seek a remedy through the courts if you believe your rights have been breached. There are exceptions to these rights so access may be denied, for example where we are legally prevented from making a disclosure. In all cases, the provision of personal information in connection with the member register is voluntary.

If you have any other questions regarding this Policy, you are welcome to contact us at Hocus Pocus Play. We may continue to process your personal data as required for us to fulfil our legal obligations.



This feature only records activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.

Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, and local user IDs, the activity to be recorded, the site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.

Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).

WooCommerce Services

Data Used: For payments with PayPal or Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced: For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Stripe’s Privacy Policy) for more details.